Reach the team through our official support channels
Whether you need help with platform access, general enquiries, or business communication, use the channels below so your message reaches the right place.
Email support
Use email for account-related questions, trade concerns, or formal enquiries that need a clear written trail.
support@mictrades.com
Follow the public MIC Trades profile and use direct messages when you need a quick social contact point.
@m.i.cdealslimited
App access
If your question is specific to an active account or recent trade, signing in is the safest place to review your details first.
Open the trading app
The details that make support easier
Account info
Include the email address attached to your MIC Trades account whenever the issue is account-specific.
Trade context
If you are asking about a trade, mention the trade type, asset, and any reference details visible inside the app.
Clear summary
A short description of what happened, what you expected, and what you need help with makes support more efficient.
Helpful reading
For common trading questions, the MIC Trades resources section may answer what you need before you wait on a reply.
Useful public pages
These pages explain how MIC Trades presents information, handles public support, and communicates platform terms.